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VMware PEX (Partner Exchange) Recap: End-User Experiences Take Precedence

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As the VMware PEX event wrapped up this week, it seemed there was one consistent theme across the many boot camp sessions, keynote presentations and partner interactions on the Solutions Exchange floor: the quality of the end-user experience and the ability to measure that experience in meaningful ways, is now more important than ever in an increasingly hybrid virtualized-cloud environment.

In the case of Xangati, given that we’re finely tracking key performance metrics across traditional silos (network, compute, storage) as well as VI components and virtualized applications, what are some of the main performance contention issues that can impact end-user experience and overall VI service assurance?

Access: VI admins want the ability to know a lot about the amount of time it takes for an end-user to access and reconnect to the virtual infrastructure, and a whole lot more including time to open and run apps. In the case of VDI (virtual desktop infrastructure), end-user experience QoS metrics can get even more granular:

  • User’s Name
  • TCP/IP address
  • Date and time of logon
  • Duration of logon
  • Total number of logons
  • Average logon duration
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